capstone mechanical
Our Mission
When Capstone was founded in 2011 it came from a very simple idea - this industry can be better.
We exist to raise the standard - delivering exceptional service and building a culture where people, purpose, and progress come together.
Through continuous improvement and a commitment to our team and our customers, we create an environment where our people thrive - and strong partnerships drive exceptional experiences.
Our Vision
We envision an organization where the connection between our people and our customers sets the standard for our industry.
By investing in our team, strengthening our partnerships, and continuously evolving, we create experiences that drive lasting impact for everyone we serve.
We strive to exceed expectations by empowering customers through unparalleled customer care.
Our Values
Safety Always
We are all safety advocates: for ourselves, our team, and our community.
Customer Care
Provide an exceptional customer experience by understanding our customers' unique needs and providing proactive guidance.
Holistic Wellness
We look to take care of the whole human and aim to offer resources that encompass all aspects of life. We provide access to resources to guide our team members and their families along their unique personal wellness journeys through a comprehensive wellness program.
Capstone Culture
We are built on trust, transparency, personal development, and continuous improvement. We are a team that takes pride in our work, the relationships that we nurture, and building a sustainable future.
Autonomy
Freedom and flexibility provide our team with the autonomy to best support our customers at the point of service while sustaining personal well-being.
Capstone Principles
Safety is our number one priority. We are committed to your well-being, and that of our customers and your community. We believe in maintaining a safety culture by embracing safety as a business objective, holding open and honest conversations surrounding safety, providing in-depth safety training, continually evaluating our safety guidelines, ensuring we are complying, and cultivating an environment where team members work together to implement safe practices, and holding each other accountable.
We take care of our customers, and we take care of each other. We have to take care of each other to take care of our customers. We believe in being open and honest with each other to build relationships based on trust. We exceed expectations. We ask for help when needed. We understand the distinction between providing excellent customer service and providing exceptional customer experiences.
Taking ownership of all that we do, holding ourselves accountable and helping others be accountable. We strive to continually raise the bar when it comes to standards. We act on behalf of the entire organization and are proud to represent Capstone. We are all in this together – and together – we can accomplish great things.
We believe in maintaining an “Innovation by All” atmosphere and a continuous improvement culture. We welcome you to bring forward your ingenuity, passion, purpose, and creativity – we can improve every day. Small changes make a difference. We advance as an organization while empowering you and your team members to maximize your full potential and have a voice.
We encourage curiosity and believe in continuous learning. There are no silly questions. We encourage you to be inquisitive and pride ourselves in creating an environment where your questions are welcome. No individual will ever be done learning. There are always new possibilities to explore and a magnitude of different ways to expand our horizons.
We support your continued personal and professional development. We foster an environment that encourages us to learn from each other and grow together. Each team member comes from a different set of personal and professional backgrounds and experiences; therefore, they are a great resource.
We set ourselves apart within the industry. We provide superior customer experience, fostering relationships with our customers at the store and at the facilities department. We hold ourselves to a high standard. We are continually raising the bar and motivating you to deliver exceptional service. We strive to always be the best in the industry.
We encourage you to see the bigger picture. We continually look for ways to say yes. We think creatively and unconventionally – looking beyond the obvious to find solutions. We are constantly solving problems and finding ways to take our level of excellence a step further.
Transparency is the foundation of trust. We are open and honest in all that we say and do. We believe in creating and maintaining relationships built with open lines of communication, active listening, and dedication to integrity in a safe environment. We treat each other with utmost respect.
Our Team Members Are The Heart of Who We Are
Capstone team members are committed, caring, and continuously improve together, always.